Question
http://AnitaQasye asked on | 360 views BCCode:101
BCCode: 101
BCP1: 00000019
BCP2: 00000000
BCP3: 807A3120
BCP4: 00000007
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
C:\Windows\Minidump\082011-32604-01.dmp
C:\Users\Nita\AppData\Local\Temp\WER-36379-0.sysdata.xml Answer [url]http://Vijay B[/url] replied on Microsoft [url]http://Support Engineer[/url]
Hi AnitaQasye,
1. What exactly do you get this error message?
2. Did you make any changes to the computer recently?
Step 1: I would suggest you to boot the computer into safe mode and see if the issue persist.
Start your computer in safe mode
http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-modeStep 2: If the issue is fixed in safe mode, then perform clean boot and remove the program thatis causing the issue.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135Note: Follow step 7 from the clean boot article KB929135 to put the computer back to normal mode.
Additional information:
[url]http://msdn.microsoft.com/en-us/library/ff557211(v=vs.85).aspx[/url]